A Study of customer satisfaction and application of QFD for quality improvement in residential apartments (Record no. 18481)
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000 -LEADER | |
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fixed length control field | 008300000a22002410004500 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 160630b2006 xxu||||| |||| 00| 0 eng d |
041 ## - LANGUAGE | |
Language | English |
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
Classification Number | 624(043) |
Call Number | |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Item Type | Thesis |
100 ## - MAIN ENTRY--PERSONAL NAME | |
Personal Author | Samarajeewa, K.G.A. |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Supervisor | Dr. N.D. Gunawardena |
Relator Term | supervisor |
245 ## - TITLE STATEMENT | |
Title | A Study of customer satisfaction and application of QFD for quality improvement in residential apartments |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Date of Copyright | [2006] |
300 ## - PHYSICAL DESCRIPTION | |
Extent | x, 88p. : ill., tables |
500 ## - GENERAL NOTE | |
General Note | TH1181<br/> |
502 ## - DISSERTATION NOTE | |
Department | Department of Civil Engineering |
Faculty | Faculty of Engineering |
Name of granting institution | University of Moratuwa |
Year of Granted | 2006 |
658 ## - INDEX TERM--CURRICULUM OBJECTIVE | |
Degree Type | MSc (Major Component Research) |
856 ## - ELECTRONIC LOCATION AND ACCESS | |
URL | <a href="http://dl.lib.mrt.ac.lk/handle/123/1520">http://dl.lib.mrt.ac.lk/handle/123/1520</a> |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Civil Engineering-Thesis |
9 (RLIN) | 122 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | THESIS-CIVIL ENGINEERING |
9 (RLIN) | 4658 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | CUSTOMER SERVICE |
9 (RLIN) | 9311 |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | CUSTOMER SATISFACTION-Quality Improvement |
9 (RLIN) | 9312 |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Shelving location | Date acquired | Shelving Number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
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Not For Loan | Library, University of Moratuwa | Library, University of Moratuwa | Thesis Collection | 14/01/2014 | DCE 03/48 | 624(043) | 85977 | 14/01/2014 | 14/01/2014 | Thesis |