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Analyses of the customer behaviour in IDD prepaid call card market

by Jayasuriya, Naleen D.R | Mr. Kithsiri Samarasinghe [supervisor].

Language: English Publisher: [2007]Dissertation note: Faculty of Engineering Department of Management of Technology University of Moratuwa 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043) .

Business communication and customer relations : for JAIIB examination

by Tthe Indian Institute of Bankers.

Language: EN Publisher: New Delhi Macmillan India 2003Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.284 B8.

Customer Care

by Perera, Harrison.

Language: English Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 02 P4 (1). : Location(s): Sri Lanka Collection Call number: 02 P4.

Marketing and selling construction services

by Smyth, Hedley.

Language: EN Publisher: Oxford Blackwell 2000Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 624:658.8 S6.

A Study of customer satisfaction and application of QFD for quality improvement in residential apartments

by Samarajeewa, K.G.A | Dr. N.D. Gunawardena [supervisor].

Language: English Publisher: [2006]Dissertation note: Department of Civil Engineering Faculty of Engineering University of Moratuwa 2006 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 624(043) (1). : Location(s): Thesis Collection Call number: 624(043) .

Training library staff and volunteers to provide extraordinary customer service

by Todaro, Julie | Smith, Mark L.

Language: EN Publisher: London Facet 2006Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 023.5 T6 (1). : Location(s): Library Science Collection Call number: 023.5 T6.

Understanding the construction client

by Boyd, David | Chinyio, Ezekiel.

Language: EN Publisher: Oxford Blackwell 2006Availability: Items available for loan: Library, University of Moratuwa (2). Location(s): Lending Collection Call number: 69.001.3 B6.


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