Call center industry of Sri Lanka: analysis on critical success factors for adaptation and enhancement of the industry
By: Sandagomi, T.K.J.
Contributor(s): Dr. S.W.S.B. Dasanayaka [supervisor].Description: 80p.: ill.Subject(s): MBA in Management of Technology | MANAGEMENT OF TECHNOLOGY-THESIS | TELECOMMUNICATION SERVICESOnline resources: Click here to access online Dissertation note: University of Moratuwa Department of Management of Technology Faculty of Engineering 2003
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Library, University of Moratuwa
The University of Moratuwa Library (UML) is one of the most prominent technology libraries in the country. Its main subject specializations are Engineering, Architecture and Information Technology. However, the library caters to the requirements of the membership by housing books and other materials of general interest as well.
|654.9(548.7) (Browse shelf)||MOT 04/16||Not For Loan||79649|
University of Moratuwa Department of Management of Technology Faculty of Engineering 2003