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Call center industry of Sri Lanka: analysis on critical success factors for adaptation and enhancement of the industry (Record no. 18151)

000 -LEADER
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008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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041 ## - LANGUAGE
Language English
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Classification Number 654.9(548.7)
Call Number
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item Type Thesis
100 ## - MAIN ENTRY--PERSONAL NAME
Personal Author Sandagomi, T.K.J.
700 ## - ADDED ENTRY--PERSONAL NAME
Supervisor Dr. S.W.S.B. Dasanayaka
Relator Term supervisor
245 ## - TITLE STATEMENT
Title Call center industry of Sri Lanka: analysis on critical success factors for adaptation and enhancement of the industry
300 ## - PHYSICAL DESCRIPTION
Extent 80p.: ill.
500 ## - GENERAL NOTE
General Note TH853<br/>
502 ## - DISSERTATION NOTE
Name of granting institution University of Moratuwa
Department Department of Management of Technology
Faculty Faculty of Engineering
Year of Granted 2003
658 ## - INDEX TERM--CURRICULUM OBJECTIVE
Degree Type MBA in Management of Technology
856 ## - ELECTRONIC LOCATION AND ACCESS
URL <a href="http://dl.lib.mrt.ac.lk/handle/123/433">http://dl.lib.mrt.ac.lk/handle/123/433</a>
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term MANAGEMENT OF TECHNOLOGY-THESIS
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term TELECOMMUNICATION SERVICES
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Shelving location Date acquired Shelving Number Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
        Not For Loan Library, University of Moratuwa Library, University of Moratuwa Thesis Collection 14/01/2014 MOT 04/16   654.9(548.7) 79649 14/01/2014 14/01/2014 Thesis

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