000			004430000a22001690004500
245			_aTotal quality management
100			_aBesterfield, Dale H. ...[et al.]
250			_a3rd ed.
260			_aDelhi _bPerson Education _c2004
300			_axi, 640p. : ill.
020			_a8129702606
080			_a658.56 _bT6
650			_aQUALITY MANAGEMENT
650			_aCUSTOMER SATISFACTION-Quality Improvement
041			_aEN
942			_cBK _011
999			_c34211 _d34211