000			00597 a2200205 4500
008			190308t2015 xxu||||| |||| 00| 0 eng d
020			_a9781138789838
041			_aeng
080			_a658.89:005.344 _bB8
942			_cBK _02
100			_aButtle, Francis
700			_aMaklan, Stan
245			_aCustomer relationship management : _bconcepts and technologies
250			_a3rd ed.
260			_aLondon _bRoutledge _c2015
300			_axxv, 400p. : charts, ill., _bindex included
650			_aCUSTOMER RELATIONS -Management
650			_aCONSUMER BEHAVIOR
650			_aMarketing
999			_c176380 _d176380