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Call center industry of Sri Lanka: analysis on critical success factors for adaptation and enhancement of the industry

by Sandagomi, T.K.J | Dr. S.W.S.B. Dasanayaka [supervisor].

Language: English Dissertation note: University of Moratuwa Department of Management of Technology Faculty of Engineering 2003 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 654.9(548.7) (1). : Location(s): Thesis Collection Call number: 654.9(548.7) .

Impact of technology transfer on corporate telecommunication solutions : the case of suntel ltd.

by Jananthan, R | Eng. Kithsiri Samarasinghe [supervisor].

Language: English Publisher: [2007]Dissertation note: Faculty of Engineering Department of Management of Technology University of Moratuwa 2007 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043) .

The perceived quality gap in corporate telecommunications services in Sri Lanka

by Jiffrey, S.A. Rumey | Mr. Kithsiri Samarasinghe [supervisor].

Language: English Publisher: [2004]Dissertation note: Department of Computer Science & Engineering Faculty of Engineering University of Moratuwa 2004 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 621.39(548.7) (1). : Location(s): Thesis Collection Call number: 621.39(548.7) .

Space and the global village: tele-services for the 21st century: papers of...

by Haskell, G. and Rycroft, M eds | INTERNATINAL SYMPOSIUM ON SPACE AND THE GLOBAL VILLAGE: TELE-SERVICES FOR THE 21ST CENTURY(1998: Strasbourg).

Language: EN Publisher: Dordrecht Kluwer 1999Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 621.391 S7 (1). : Location(s): On Request Collection Call number: 621.391 S7.


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