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An Assessment of service quality in private health care sector in Sri Lanka

by Tharanga, Hewa Thondilage Oshan | Prof. S.W.S.B. Dasanayaka [supervisor].

Language: English Publisher: [2015]Dissertation note: University of Moratuwa 2016 Department of Management of Technology Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Assessment of service quality perceived by passengers at Bandaranayake International Airport, Katunayake

by Wendakoon, Isuru S | Dr. H.R. Pasindu [supervisor].

Language: English Publisher: Moratuwa Department of Civil Engineering, University of Moratuwa 2017Dissertation note: University of Moratuwa 2017 Department of Civil Engineering Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 656(043) (1). : Location(s): Thesis Collection Call number: 656(043).

Customer perception towards CRM system and its effect on customer loyalty : a case of licensed financial companies in Sri Lanka

by Boralugoda, K.D | Prof. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2018]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Determinants of integrated citizen-centric e-services in the public sector of Sri Lanka

by Fernando, M.D.S | Prof. Chandana Perera [supervisor] | Mr. Methsiri Suwandaarachchi [supervisor].

Language: English Publisher: [2021]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2021 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Effect of customer perceived CRM on service quality : a case of a software development company in Sri Lanka

by Peiris, R.D.S | Prof. Nalin Abeysekera [supervisor] | Mrs. G.N. Kuruppu [supervisor].

Language: English Publisher: [2018]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Enhancing the electronic service quality of information systems : a study based on selected Universities in Sri Lanka on students’ perspectives [abstract]

by Gunawardhana, D.N.T.

Language: English Publisher: Moratuwa University of Moratuwa [2018]Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004(047.31) G8 (1). : Location(s): Senate Research Committee (SRC) Reports Collection Call number: 004(047.31) G8.

Factors affecting on corporate customer loyalty in mobile communication industry in Sri Lanka

by Andradi, Thakshila Prasad | Dr. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2016]Dissertation note: University of Moratuwa 2016 Department of Management of Technology Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Factors influencing service quality of "next generation network data service"

by Tennakoon, K | Dr. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2015]Dissertation note: University of Moratuwa 2015 Department of Management of Technology Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Factors influencing tourists' satisfaction in Eastern province, Sri Lanka

by Jeyamugan, Thirunavukkarasu | Mr. T.M.J.A. Cooray [supervisor] | Dr. U.W.M.R. Sampath [supervisor].

Language: English Publisher: [2018]Dissertation note: University of Moratuwa 2018 Department of Mathematics Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 519.8(043) (1). : Location(s): Thesis Collection Call number: 519.8(043).

Health sector service quality and equipment management in Sri Lanka

by Dasanayaka, S.W.S.B.

Language: English Publisher: Nugegoda Nanila Publication (Pvt.) Ltd. 2013Availability: Items available for loan: Library, University of Moratuwa (10). Location(s): Lending Collection Call number: 614.2(548.7) D3.

Impact of managed service contract on service quality of telecommunication industry in Sri Lanka

by Mihiranga, U.K.P | Prof. G.D. Samarasinghe [supervisor] | Ms. G.N. Kuruppu [supervisor].

Language: English Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Impact of technological change on service quality of traditional to e-business transformation of convenience goods business in Sri Lanka

by Harikalan, A | Prof. (Ms.) T.C. Sandanayake [supervisor].

Language: English Publisher: [2022]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2022 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Performance evaluation frame work for service quality improvements in public bus transport

by Sharic, Abdul Hameed Sabeen | Prof. J. M. S. J. Bandara [supervisor].

Language: English Publisher: [2021]Dissertation note: Department of Civil Engineering Faculty of Engineering University of Moratuwa Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 624(043) (1). : Location(s): Thesis Collection Call number: 624(043).

Service management : concepts, principles and applications for Sri Lanka

by Gunawardane, Gamini.

Language: English Publisher: Colombo 10 Dayawansa Jayakody and Company 2017Availability: Items available for loan: Library, University of Moratuwa (3). Location(s): Lending Collection Call number: 658.6(548.7) G8.

Service quality measurement of a telecommunication service provider in Sri Lanka(MTT networks private limited)

by Kalum, H.V. Muditha | Mr. Shaminda De Silva [supervisor].

Language: English Dissertation note: University of Moratuwa Department of Management of Technology Faculty of Engineering 2003 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 621.391:658.56(548.7) (1). : Location(s): Thesis Collection Call number: 621.391:658.56(548.7) .


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