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Application of queuing theory to enhance the operational efficiency of the bank

by Hettiarachchi, Aruna T | Mr. T.M.J.A. Cooray [supervisor].

Publisher: [2015]Dissertation note: University of Moratuwa Department of Mathematics Faculty of Engineering 2015 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 519.8(043)] (1). Location(s): Thesis Collection 519.8(043).

Assessment of accounting software customer satisfaction in private sector organizations of Sri Lanka

by Ramesh, P | Mr. A.T.L.K. Samarasinghe [supervisor].

Publisher: [2006]Dissertation note: Faculty of Engineering Department of Computer Science & Engineering University of Moratuwa 2006 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 004:65(043) ] (1). Location(s): Thesis Collection 004:65(043) .

An Assessment of service quality in private health care sector in Sri Lanka

by Tharanga, Hewa Thondilage Oshan | Prof. S.W.S.B. Dasanayaka [supervisor].

Publisher: [2015]Dissertation note: University of Moratuwa 2016 Department of Management of Technology Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 62:65(043)] (1). Location(s): Thesis Collection 62:65(043).

Assessment of service quality perceived by passengers at Bandaranayake International Airport, Katunayake

by Wendakoon, Isuru S | Dr. H.R. Pasindu [supervisor].

Publisher: Moratuwa Department of Civil Engineering, University of Moratuwa 2017Dissertation note: University of Moratuwa 2017 Department of Civil Engineering Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 656(043)] (1). Location(s): Thesis Collection 656(043).

Comparison of factors in customer satisfactory of yoghurt in western and southern provinces

by Sachith, Edirisooriya MaddumaYehan | Prof. T.S.G. Peiris [supervisor].

Publisher: [2015]Dissertation note: Department of Mathematics Faculty of Engineering University of Moratuwa 2015 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 519.2(043)] (1). Location(s): Thesis Collection 519.2(043).

Construction stakeholder management

by Chinyio, Ezekiel [ed.] | Olomolaiye, Paul [ed.].

Publisher: Chichester Wiley-Blackwell 2010Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection 624:005.8 C6.

Customer satisfaction monitoring with sentiment analysis based on twitter feeds in telecom domain

by Chamara, A.P.L.D.Sachith | Mr. S.C.Premaratne [supervisor].

Publisher: [2018]Dissertation note: University of Moratuwa 2018 Department of Information Technology Faculty of Information Technology Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 004(043)] (1). Location(s): Thesis Collection 004(043).

Identifying customer satisfaction of software projects from software project metrics

by Sinthooran, Jeyabalan | Dr. Indika Perera [supervisor].

Publisher: [2019]Dissertation note: Department of Computer Science & Engineering Faculty of Engineering University of Moratuwa 2019 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 004(043)] (1). Location(s): Thesis Collection 004(043).

Impact of competitive priorities on customer satisfaction of the thermoforming process industry in Sri Lanka

by Sampath.Malwenna Hewage Sandaruwan | Dr. Dinesh Samarashinghe [supervisor].

Publisher: [2016]Dissertation note: University of Moratuwa 2016 Department of Management of Technology Faculty of Engineering Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 62:65(043)] (1). Location(s): Thesis Collection 62:65(043).

Information searching through voice to text conversion at call centers

by Samaranayaka, J.R.A.C.P | Mr. Saminda Premaratne [supervisor].

Publisher: [2017]Dissertation note: Department of Information Technology Faculty of Information Technology University of Moratuwa 2017 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 004(043)] (1). Location(s): Thesis Collection 004(043).

Solution for national water supply & drainage board customers' problems in Colombo city

by Letchumanamohan, Sambasivam | Dr. L.L. Ekanayake [supervisor].

Publisher: [2011]Dissertation note: University of Moratuwa Department of Civil Engineering Faculty of Engineering 2011 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 005.8(043) ] (1). Location(s): Thesis Collection 005.8(043) .

A Statistical analysis of customer satisfaction on international direct dialing prepaid call cards in Sri Lankan market

by Rathnayaka, Rathnayaka mudiyansele Kithulaluke Geethika Umangi | Prof. T.S.G. Peiris [supervisor].

Publisher: [2016]Dissertation note: University of Moratuwa Department of Mathematics Faculty of Engineering 2016 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 519.2(043)] (1). Location(s): Thesis Collection 519.2(043).

A Study of customer satisfaction and application of QFD for quality improvement in residential apartments

by Samarajeewa, K.G.A | Dr. N.D. Gunawardena [supervisor].

Publisher: [2006]Dissertation note: Department of Civil Engineering Faculty of Engineering University of Moratuwa 2006 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 624(043) ] (1). Location(s): Thesis Collection 624(043) .

A Study on identifying hidden factors associated with customer satisfaction levels of an airline

by Deshani, K.A.D | Mr. Rohan Dissanayake [supervisor] | Dr.(Mrs). M.D.T. Attygalle [supervisor].

Publisher: [2015]Dissertation note: Department of Mathematics Faculty of Engineering University of Moratuwa 2015 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 336:51(043)] (1). Location(s): Thesis Collection 336:51(043).

A Study on marketing and customer satisfaction in timber and furniture businesses in state owned enterprise

by Manawadu, Anusha Chathurani | Dr. K.A.K. Devapriya [supervisor].

Publisher: [2018]Dissertation note: University of Moratuwa 2018 Department of Building Economics Faculty of Architecture Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 69.003(043)] (1). Location(s): Thesis Collection 69.003(043).

Total quality management

by Besterfield, Dale H. ...[et al.].

Edition: 3rd ed.Publisher: Delhi Person Education 2004Availability: Items available for loan: Library, University of Moratuwa (3). Location(s): Lending Collection 658.56 T6.

Web based customer complain management system for Sri Lanka Telecom PLC

by de Silva, S.H. Sanjeevani Dinesh | Dr. Gamini Wijayarathna [supervisor].

Publisher: [2008]Dissertation note: University of Moratuwa Department of Information Technology Faculty of Information Technology 2008 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa [Call number: 004(043) ] (1). Location(s): Thesis Collection 004(043) .


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