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Customer perception towards CRM system and its effect on customer loyalty : a case of licensed financial companies in Sri Lanka

by Boralugoda, K.D | Prof. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2018]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Effect of customer perceived CRM on service quality : a case of a software development company in Sri Lanka

by Peiris, R.D.S | Prof. Nalin Abeysekera [supervisor] | Mrs. G.N. Kuruppu [supervisor].

Language: English Publisher: [2018]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

Impact of perceived organizational determinants on adoption of an effective customer relationship management system

by Jayarathne, W.L.S | Prof. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2018]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2018 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 62:65(043) (1). : Location(s): Thesis Collection Call number: 62:65(043).

NLIDB converter for customer relationship index

by Wijayasekara, G.O | Mr. S.C. Premaratne [supervisor].

Language: English Publisher: [2017]Dissertation note: Department of Information Technology Faculty of Information Technology University of Moratuwa 2017 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 004(043) (1). : Location(s): Thesis Collection Call number: 004(043).

Social listening practices towards social CRM and customer relationship performance in fast-food industry in Sri Lanka

by Gurunathasivam, Sangeetha | Prof. G.D. Samarasinghe [supervisor].

Language: English Publisher: [2022]Dissertation note: Department of Management of Technology Faculty of Business University of Moratuwa 2022 Online access: Click here to access online Availability: Items available for reference: Library, University of Moratuwa Not For LoanCall number: 658.11(043) (1). : Location(s): Thesis Collection Call number: 658.11(043) .


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