OPAC Home  

Your search returned 4 results.

Service management : operations, strategy, and information technology

by Fitzsimmons, James A | Fitzsimmons, Mona J.

Edition: 3rd ed.Language: English Publisher: New York McGraw-Hill 2001Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.64 F5.

Service operations management : improving service delivery

by Johnston , Robert | Clark, Graham | Shulver, Michael.

Edition: 4th ed.Language: English Publisher: Noida Pearson India Education 2018Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 J6.

Services marketing : people technology strategy

by Wirtz, Jochen | Lovelock, Christopher | Chatterjee, Jayanta.

Edition: 8th ed.Language: English Publisher: Noida Pearson India Education Services 2018Availability: Items available for loan: Library, University of Moratuwa (4). Location(s): Lending Collection Call number: 658.8 W5.

This is service design thinking : basics-tools-cases

by Stickdorn, Marc | Schneider, Jakob.

Language: English Publisher: Hoboken John Wiley 2011Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.64 S8.


Copyright @ 2015-2021 Library, University of Moratuwa, Katubedda, Moratuwa (10400), Sri Lanka