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Service design : from insight to implementation by Polaine, Andrew | Lovlie, Lavrans | Reason, Ben. Language: English Publisher: Brooklyn Rosenfeld Media 2013Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658,64 P6.
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Service operations management : improving service delivery by Johnston , Robert | Clark, Graham | Shulver, Michael. Edition: 4th ed.Language: English Publisher: Noida Pearson India Education 2018Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 J6.
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Services marketing : integrating customer focus across the firm by Zeithaml, Valarie A | Bitner, Mary Jo | Gremler, Dwayne D | Pandit, Ajay. Edition: 4th ed.Language: English Publisher: New Delhi Tata McGraw-Hill 2008Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.8 S4.
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Services marketing : people technology strategy by Wirtz, Jochen | Lovelock, Christopher | Chatterjee, Jayanta. Edition: 8th ed.Language: English Publisher: Noida Pearson India Education Services 2018Availability: Items available for loan: Library, University of Moratuwa (4). Location(s): Lending Collection Call number: 658.8 W5.
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This is service design thinking : basics-tools-cases by Stickdorn, Marc | Schneider, Jakob. Language: English Publisher: Hoboken John Wiley 2011Availability: Items available for loan: Library, University of Moratuwa (1). Location(s): Lending Collection Call number: 658.64 S8.
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