@book{18843, author = {Thilakarahne, Milton and Dr. Vathsala Wickramasinghe}, title = {Human resources management practices in creating the desired commitment and attitude for quality improvement : a case study based on selected banks}, year = {[2004]}, note = {TH1293 }, url = {http://dl.lib.mrt.ac.lk/handle/123/855} }