TY  - GEN
AU  - Manjula, J.L.P.
AU  - Dr. T.S.G.Peiris
TI  - Identifying the factors for customer dissatisfaction through customer complaints
PY  - 2013///]
KW  - MATHEMATICS-DISSERTATION
KW  - OPERATIONAL RESEARCH-DISSERTATION
KW  - CUSTOMER COMPLAINTS
KW  - Customer Dissatisfaction
KW  - MSc in Operational Research
N1  - TH2552

UR  - http://dl.lib.mrt.ac.lk/handle/123/13831
ER  -