TY  - GEN
AU  - Todaro, Julie
AU  - Smith, Mark L.
TI  - Training library staff and volunteers to provide extraordinary customer service
SN  - 1856045994
PY  - 2006///
CY  - London
PB  - Facet
KW  - LIBRARY STAFF-TRAINING
KW  - CUSTOMER SERVICE
KW  - CUSTOMER CARE
ER  -