TY - GEN AU - Jeston, John TI - Business process management : : practical guidelines to successful implementations SN - 9781138738409 PY - 2018/// CY - Abingdon PB - Routledge KW - INDUSTRIAL MANAGEMENT KW - BUSINESS PLANNING KW - BUSINESS-Data processing-Management KW - WORKFLOW-Management KW - Reengineering(Management) ER -