TY  - BOOK
AU  - Gunawardane, Gamini
TI  - Service management: concepts, principles and applications for Sri Lanka
SN  - 9789556863802
PY  - 2017///
CY  - Colombo 10
PB  - Dayawansa Jayakody and Company 
KW  - SERVICE MANAGEMENT
KW  - SERVICE QUALITY
KW  - CUSTOMER RELATIONS MANAGEMENT
KW  - HUMAN RESOURSE MANAGEMENT
ER  -