TY  - GEN
AU  - Schuman, Sandy ed.
TI  - The Handbook for working with difficult groups : how they are difficult and what you can do about it
SN  - 9780470190388
PY  - 2010///
CY  - [San Francisco]
PB  - Jossey-Bass
KW  - CONFLICT MANAGEMENT
KW  - HUMAN RESOURCE MANAGEMENT
KW  - Interpersonal Relations
N1  - Index included
ER  -