Library, University of Moratuwa, Sri Lanka catalog

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Besterfield, Dale H. ...[et al.]

Total quality management - 3rd ed. - Delhi Person Education 2004 - xi, 640p. : ill.

ISBN: 8129702606

Subjects--Topical Terms:
QUALITY MANAGEMENT
CUSTOMER SATISFACTION-Quality Improvement

Universal Decimal Class. No.: 658.56 / T6

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